PRIVACY AND SECURITY POLICY

All services provided in our store and at candlekitchen.shop are owned and operated by Efe Ali Murat ALAY (sole proprietorship).

Our company may collect personal data for various purposes. Below, you will find information on how such data is collected and protected.

By filling out membership forms or other forms and surveys on our website, members may provide certain personal information (such as name, surname, company information, phone number, address, or e-mail address). This information is collected by our store as required by the nature of our business.

From time to time, our company may send campaign details, new product updates, or promotional offers to customers and members. Members can choose whether or not to receive such communications when registering, or they can change their preferences later through their account settings or via the link included in each message.

During the electronic approval process carried out through our website or via e-mail, the personal information transmitted by our members will not be disclosed to third parties, except for the purposes and within the scope defined in the User Agreement.

Our company may use requested information for direct marketing purposes, either on its own or in cooperation with business partners, in accordance with the purposes and scope defined in the Membership Agreement. Personal data may also be used to contact the user when necessary. Information requested by our company, provided by the user, or related to transactions conducted on our website may be used anonymously and statistically by our company and its partners for market research, database development, and similar purposes, provided that member identities remain confidential.

Our company undertakes to treat all confidential information as strictly private and confidential, to consider it a duty of confidentiality, and to take all necessary measures to prevent unauthorized access, disclosure, or use of such information, ensuring its protection and confidentiality.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who make purchases through our online store. Credit card information is never stored in our system.

When you enter a secure area during checkout, look for a key or lock icon in your browser’s address bar — this indicates that you are on a secure page and all your information is encrypted and protected. The credit card details used during payment are encrypted via 256-bit SSL (Secure Sockets Layer) and sent directly to the relevant bank for verification. Once the card is approved, the purchase process continues. Since this information cannot be viewed or stored by us, it is protected from any unauthorized access by third parties.

For online orders, our company verifies the accuracy of billing, payment, and delivery address information to protect against credit card fraud. Therefore, for first-time orders, we may need to confirm the validity of the financial and contact information before processing the order. If necessary, we may contact the cardholder or the relevant bank for verification.

Only you can access and modify the personal information you provide during registration. As long as you protect your login details, no one else can access or change your information. All transactions during membership registration are carried out within a 256-bit SSL secure zone, an internationally recognized and virtually unbreakable encryption standard.

It is always advisable to shop from websites that provide clear contact information (address and phone number) and customer support. This allows you to confirm the reliability of the business and get answers to your questions directly.

Note: Always make sure the online store displays a valid company address and phone number. Record these details before making a purchase, and if unsure, confirm them by phone. All contact details of our company are clearly listed on our official online store.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our website may include links to other websites. Our company is not responsible for the privacy practices or content of those linked websites. Advertisements displayed on our site may be distributed to users through our business partners. The principles outlined in this Privacy Policy apply only to our website and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In limited cases, our company may disclose user information to third parties outside the terms of this Privacy Policy. Such cases include:

1. To comply with applicable laws, decrees, or legal obligations issued by authorized authorities.

2. To fulfill the requirements of the Membership Agreement or other related agreements with users.

3. To respond to lawful requests from competent administrative or judicial authorities during an investigation.

4. When necessary to protect the rights or safety of users.

EMAIL SECURITY

Please do not include your credit card number or passwords in any e-mails you send to our customer service team. Information transmitted via e-mail may be visible to third parties. Our company cannot guarantee the security of information transmitted through e-mail under any circumstances.

BROWSER COOKIES

Our company may use technical communication files (“cookies”) to obtain information about users visiting our website and how they use it. These are small text files sent to your browser and stored on your device’s memory. Cookies make the website easier to use by saving preferences and session information.

Cookies help gather statistical data such as the number of visitors, pages visited, and time spent on the site, and may be used to deliver dynamically generated content or advertisements. Cookies are not designed to retrieve personal data or e-mail information.

Most browsers are set to accept cookies by default; however, users can modify their browser settings to block cookies or receive a warning when a cookie is being sent.

Our company reserves the right to change the terms of this Privacy Policy at any time by publishing an updated version on the website or notifying users via e-mail. Any changes will become effective as of the publication date.